Refund policy

Effective Date: January 2025
Contact: wnmactivewear@gmail.com

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our refund and return policy below.

1. Returns & Refund Eligibility

  • Customers are eligible to request a return or refund within a maximum of 10 days of purchase made (Payment Made).

  • After 10 days, all sales are considered final, and no refunds, exchanges, or chargebacks will be accepted.

  • Returned items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

2. Non-Refundable Items

The following items are non-returnable and non-refundable:

  • Items purchased during promotional sales or with discount codes.

  • Custom, made-to-order, or personalized clothing pieces.

  • Any digital deliverables (such as digital lookbooks, fitting consultations, design previews, or downloadable content) that have been delivered or made accessible to the client. Once these digital materials are sent or shown, they are considered successfully delivered and non-refundable under all circumstances.

3. Refund Process

To initiate a return or refund (within the 10-day window):

  1. Contact our support team at wnmactivewear@gmail.com with your order number and reason for return.

  2. Our team will review the request and provide return instructions if applicable. Without any reason, refunds are not applicable.

  3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Please note that deliverables after the refund policy are not eligible for any kind of refund.

  4. Approved refunds will be processed to the original payment method within 7–10 business days.

4. Chargebacks & Payment Disputes

  • Any chargeback or payment dispute initiated after the 10-day return/refund period will be considered invalid under our store policy.

  • By completing a purchase through our website, the customer acknowledges and agrees to abide by the terms of this refund policy.

  • We reserve the right to present all order details, delivery confirmations, and communication records to payment processors to counter any disputes submitted beyond the allowed timeframe.

5. Unjustified Disputes and Chargebacks

Waist No More maintains a fair and transparent refund process. Customers are required to contact our support team to resolve any issue related to their order before initiating a dispute or chargeback. Submitting a chargeback or payment dispute without providing a valid reason, supporting evidence, or prior communication will be considered a violation of our Terms of Sale.

Any unjustified or fraudulent dispute submitted after an order has been fulfilled, delivered, or after the allowed refund period has expired, will not be eligible for a refund and may result in the suspension of future purchasing privileges.

6. Contact Information

For any concerns or clarifications regarding this policy, please contact:
📧 wnmactivewear@gmail.com
🌐 www.wnmactivewear.com